Return Goods Policy

Last updated: October 27, 2020

Our policy lasts 14 days for consumers in Europe and 30 days everywhere else. If this period have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returned merchandise is subject to the following terms:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Defective merchandise should be returned for replacement or credit within 30 days of purchase. Please enclose a brief description of defect.
• For all other returns, a 100% refund will be made for items returned within 30 days of purchase that are in resalable condition
• Any custom or special orders are non-returnable (unless defective).
• To complete your return, we require a receipt or proof of purchase.

Items for return should be sent with all original packaging and instructions included. Please use proper packaging to prevent damage during shipment. We also recommend that you insure the package. Include a copy of the original invoice with the return and state the reason for the return. Freight charges to return merchandise to MetaOptima are non-refundable except in the case of shipping error on the part of MetaOptima.

Refunds processing (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@metaoptima.com.

Product return (if applicable)

To return your product, you should mail your product to: MetaOptima Technology Inc., Suite 1050, 1185 West Georgia Street, Vancouver, BC, Canada V6E 4E6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.